We are Parallel Laboratories LLC (“Company,” “we,” “us,” “our”), a Delaware limited liability company with a principal mailing address at 8 The Green, Ste B, Dover, Kent County, DE 19901, United States.
We operate the website and web application(s) for Parallel (the “Platform”) at parallellabs.co, which provide face analysis, morph visualizations, and an educational Glow-Up Protocol (collectively, the “Services”). The Services include any other products, features, or properties that reference these legal terms (the “Legal Terms”).
You can contact us by email at alexander@parallellabs.co or by mail to 8 The Green, Ste B, Dover, Kent County, DE 19901, United States.
These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Parallel Laboratories LLC concerning your access to and use of the Services. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, DO NOT ACCESS OR USE THE SERVICES.
Supplemental terms or policies posted on the Services from time to time are incorporated by reference. We may modify these Legal Terms at any time at our sole discretion. We will indicate changes by updating the “Last updated” date above. Your continued use after posting of revised Legal Terms means you accept the changes.
Age Requirement. The Services are intended for users 18 years of age or older. Persons under 18 are not permitted to use or register for the Services.
We recommend that you print or save a copy of these Legal Terms for your records.
OUR SERVICES
INTELLECTUAL PROPERTY RIGHTS
USER REPRESENTATIONS
PURCHASES AND PAYMENT
FREE TRIAL
CANCELLATION
SOFTWARE
PROHIBITED ACTIVITIES
USER GENERATED CONTRIBUTIONS
CONTRIBUTION LICENSE
GUIDELINES FOR REVIEWS
THIRD-PARTY WEBSITES AND CONTENT
ADVERTISERS
SERVICES MANAGEMENT
PRIVACY POLICY
TERM AND TERMINATION
MODIFICATIONS AND INTERRUPTIONS
GOVERNING LAW
DISPUTE RESOLUTION
CORRECTIONS
DISCLAIMER
LIMITATIONS OF LIABILITY
INDEMNIFICATION
USER DATA
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
CALIFORNIA USERS AND RESIDENTS
MISCELLANEOUS
CONTACT US
Territorial Use. Information provided via the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would violate law or require registration we do not have. Users who access the Services from other locations do so on their own initiative and are responsible for local compliance.
Industry-Specific Compliance. The Services are not designed to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), or the Gramm-Leach-Bliley Act (GLBA). Do not submit protected health information (PHI) or other regulated data through the Services.
Not Medical Advice. The Services—including analyses, biometrics, and AI morph visualizations, and the Glow-Up Protocol—are educational and informational only and do not constitute medical, dental, dermatological, or other professional advice, diagnosis, or treatment. AI morphs are simulations for illustrative purposes and do not predict or guarantee outcomes. Always seek the advice of a licensed professional for medical or cosmetic decisions. We do not provide or arrange telemedicine or prescribe medications.
Image Processing & Biometric Notice. To deliver features (e.g., analysis and morphs), the Services may process facial images and related data that could be considered biometric identifiers or biometric information under certain laws. We process such data solely to operate and improve the Services, in accordance with our Privacy Policy and any required consents. You must not upload images of other individuals without their explicit permission.
Our IP. We own or license all intellectual property rights in the Services, including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”), as well as trademarks, service marks, and logos (the “Marks”). The Content and Marks are provided “AS IS” for your personal, non-commercial use only.
Your License. Subject to your compliance with these Legal Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to (a) access the Services; and (b) download or print a reasonable number of pages of the Content for your personal, non-commercial use.
Except as expressly permitted, no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, licensed, or otherwise exploited for any commercial purpose without our prior written permission.
Your Submissions. If you send us questions, feedback, ideas, or other information (“Submissions”), you assign to us all intellectual property rights in such Submissions. We may use and disclose Submissions for any lawful purpose without compensation. You warrant you have the necessary rights and that Submissions are not confidential.
By using the Services, you represent and warrant that: (1) you have legal capacity and agree to comply with these Legal Terms; (2) you are at least 18 years old; (3) you will not access the Services through automated or non-human means; (4) you will not use the Services for any illegal or unauthorized purpose; and (5) your use complies with applicable laws and regulations. We may suspend or terminate your account for false, inaccurate, or incomplete information.
We accept payment methods displayed at checkout (e.g., major cards and supported processors). Prices are in U.S. dollars and may change at any time. Applicable taxes will be added where required.
You agree to provide current, complete, and accurate purchase and account information, and promptly update such information (including email, payment method, and expiration dates). If your plan renews, you authorize us to charge your payment method on a recurring basis until you cancel.
We reserve the right to refuse or cancel any order, limit quantities, and restrict orders placed by or under the same account, card, or billing address if we suspect fraud, abuse, or resale.
We may offer free trials from time to time. If you start a trial, your subscription will automatically convert to a paid subscription at the then-current rate at the end of the trial unless you cancel before the trial ends. Trial eligibility and duration may vary and will be disclosed at sign-up.
All purchases are non-refundable except where required by law. You may cancel your subscription at any time in your account settings; cancellation takes effect at the end of your current paid term. If you are unsatisfied, please contact alexander@parallellabs.co.
If the Services include software or SDKs, and no separate end-user license agreement (“EULA”) applies, we grant you a personal, revocable, non-exclusive, non-transferable license to use such software solely in connection with the Services and in accordance with these Legal Terms. The software is provided “AS IS,” without warranties of any kind.
You agree not to:
Systematically retrieve data or Content to create a collection or database without our written permission.
Mislead, defraud, or attempt to obtain sensitive information (e.g., passwords).
Circumvent or interfere with security features.
Disparage or harm us or the Services.
Harass, abuse, or harm another person, or use the Services in violation of law.
Upload viruses, malware, or engage in spamming.
Use automated scripts, bots, scrapers, or similar tools without authorization.
Remove copyright or proprietary notices.
Impersonate any person or misrepresent your affiliation.
Bypass access or use restrictions.
Reverse engineer or attempt to derive source code except as permitted by law.
Use the Services to compete with us or for any unauthorized commercial purpose.
Upload images of other people without their explicit permission or content that violates privacy, publicity, or intellectual property rights.
We may enable you to submit content, including images, videos, text, and other materials (“Contributions”). Contributions may be viewable by other users depending on feature design. You represent and warrant that: (a) you own or have necessary rights to your Contributions; (b) they do not infringe others’ rights; (c) you have obtained written consent from each identifiable individual; (d) they are not false, unlawful, harassing, defamatory, obscene, or otherwise objectionable; and (e) they comply with these Legal Terms and applicable law.
You retain ownership of your Contributions. By submitting Contributions, you grant us a non-exclusive, worldwide, royalty-free, fully paid, transferable, and sublicensable license to host, store, process, adapt, reproduce, transmit, and display your Contributions solely to operate, provide, and improve the Services (including creating AI morphs and analyses you request). We will not publicly display or use your identifiable images for marketing without your separate consent. We may use aggregated and de-identified data for analytics and to improve the Services and models.
Feedback or suggestions may be used by us without restriction or compensation.
If reviews or ratings are enabled, you must have firsthand experience, avoid offensive or illegal content, avoid conflicts of interest, and be truthful. We may accept, reject, or remove reviews at our discretion. By posting a review, you grant us a perpetual, worldwide, royalty-free, transferable, and sublicensable license to use and display the review content.
The Services may link to third-party websites or display third-party content (collectively, “Third-Party Content”). We do not control or endorse Third-Party Content and are not responsible for its accuracy or policies. Your use of Third-Party Content is at your own risk. Purchases made through third parties are solely between you and the third party.
We may display advertisements. We do not control or endorse advertised products or services and are not responsible for your interactions with advertisers.
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take legal action against anyone who violates the law or these Legal Terms; (3) refuse, restrict, or disable access to any portion of the Services; (4) remove or disable files or content that burden our systems; and (5) otherwise manage the Services to protect our rights and facilitate proper functioning.
We care about data privacy and security. Please review our Privacy Policy at parallellabs.co/privacypolicy. By using the Services, you agree to our Privacy Policy, including any biometric/face data notices and consents. The Services are hosted in the United States. If you access the Services from outside the U.S., you consent to the transfer and processing of your data in the U.S.
These Legal Terms remain in effect while you use the Services. We may, in our sole discretion and without notice, terminate or suspend your access for any reason, including breach of these Legal Terms or applicable law. If your account is terminated, you are prohibited from creating a new account under your name or a third party’s name. We may also pursue appropriate legal action.
We may change, modify, or remove the contents of the Services at any time for any reason without notice. We are not obligated to update information on the Services. We do not guarantee the Services will be available at all times and may experience outages or maintenance. We are not liable for any loss or inconvenience caused by your inability to use the Services during downtime.
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict of law principles.
Binding Arbitration. If a dispute, claim, or controversy arising out of or related to these Legal Terms or the Services (a “Dispute”) cannot be resolved informally, it will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and, where applicable, the Consumer Arbitration Rules. YOU UNDERSTAND THAT, ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration may be conducted in person, by phone, or online. The arbitrator shall issue a written decision and apply applicable law. Unless otherwise required by AAA rules or law, the arbitration will take place in Kent County, Delaware.
Court Venue if Not Arbitrated. If a Dispute proceeds in court rather than arbitration, it shall be brought exclusively in the state courts located in Kent County, Delaware, or the U.S. District Court for the District of Delaware, and the parties consent to personal jurisdiction and venue in such courts.
Time Limit. Any Dispute must be filed within one (1) year after the cause of action accrues.
Restrictions. Arbitration shall be conducted only on an individual basis and not in a class, consolidated, or representative action.
Exceptions. The foregoing does not apply to (a) claims seeking to enforce or protect intellectual property rights; (b) allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) claims for injunctive relief.
Information on the Services may contain typographical errors, inaccuracies, or omissions, including descriptions, pricing, and availability. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED.
WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION REGARDING: (1) THE ACCURACY OR COMPLETENESS OF ANY CONTENT; (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES; (3) UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL OR FINANCIAL INFORMATION; (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION; (5) ANY MALICIOUS CODE TRANSMITTED BY THIRD PARTIES; OR (6) ERRORS OR OMISSIONS IN ANY CONTENT. WE DO NOT ENDORSE OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY PRODUCTS OR SERVICES.
ALL AI MORPHS AND ANALYSES ARE SIMULATIONS FOR EDUCATIONAL PURPOSES ONLY AND DO NOT GUARANTEE OUTCOMES OR CONSTITUTE MEDICAL ADVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICES WILL AT ALL TIMES BE LIMITED TO THE AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSIONS OF CERTAIN DAMAGES; SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless Parallel Laboratories LLC and our affiliates, officers, agents, partners, and employees from and against any losses, damages, liabilities, claims, or demands, including reasonable attorneys’ fees, arising out of or related to: (1) your use of the Services; (2) your breach of these Legal Terms; (3) your violation of any law or third-party right; (4) your Contributions; or (5) your upload of images of other individuals without proper consent. We may, at your expense, assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate.
We maintain certain data related to the Services, but you are solely responsible for all data you submit or that relates to your activities. We are not liable for any loss or corruption of such data, and you waive any right of action arising from any such loss or corruption. Data handling practices are described in our Privacy Policy.
By visiting the Services, emailing us, or completing forms online, you consent to receive electronic communications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You consent to electronic signatures and records in connection with your use of the Services.
If a complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210 or (916) 445-1254.
These Legal Terms and any policies or rules posted by us on the Services constitute the entire agreement between you and us. Our failure to enforce any right or provision is not a waiver. These Legal Terms operate to the fullest extent permitted by law. We may assign our rights and obligations at any time. If any provision is unlawful, void, or unenforceable, that provision is deemed severable and does not affect remaining provisions. There is no joint venture, partnership, employment, or agency relationship created by these Legal Terms. You waive any defenses based on the electronic form of these Legal Terms and lack of signing.
To resolve a complaint or receive further information regarding the Services, please contact:
Parallel Laboratories LLC
Email: alexander@parallellabs.co
Mailing Address: 8 The Green, Ste B, Dover, Kent County, DE 19901, United States
Privacy Policy: parallellabs.co/privacy-policy